At Five Star CCTV, we strive to ensure your satisfaction with every purchase. If you're not entirely happy with your order, we're here to help with our Returns and Refunds Policy.

30-Day Return Guarantee: We offer a 30-day return guarantee, allowing you to return eligible items within 30 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process:

1. Initiate a Return: To start the return process, please contact our customer support team at Sales@fivestarcctvs.com or 1-(888)779-5077. Provide your order number and a brief explanation for the return.
2. Return Authorization: After we review your request, we will provide you with a Return Authorization Number (RAN). Please clearly mark this RAN on the outside of your return package.
3. Secure Packaging: Ensure that the item is securely packaged, preferably in its original packaging, to prevent damage during transit.
4. Shipping: You will be responsible for shipping the item back to us. We recommend using a trackable shipping service and purchasing shipping insurance to guarantee your return is received.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [number of days] days.

Non-Returnable Items: Certain items, such as gift cards and downloadable software, are non-returnable and non-refundable.

Contact Us: If you have any questions or concerns about our Returns and Refunds Policy, please don't hesitate to contact our customer support team at Sales@fivestarcctvs.com or 1-(888)779-5077. We're here to assist you and ensure your shopping experience with us is exceptional.

Five Star CCTV reserves the right to update or modify this Returns and Refunds Policy at any time without prior notice. Please review this policy periodically for any changes.